Refund policy

Returns & Refund Policy

We want you to be happy with your purchase. If you change your mind, you may return an eligible item for a refund subject to the terms below.

14-day window

Refund requests must be made within 14 days of receiving your order. Requests made after 14 days cannot be accepted.

Condition of returned items

To receive a refund, the item must be returned in the same condition in which you received it — unused, undamaged, and with any original packaging, tags, and inserts intact. Items that show signs of use, damage, or wear may be refused or subject to a reduced refund.

Delivery charges

Refunds cover the price of the returned item(s) only. The original delivery fee is not refundable, and you are responsible for the cost of return shipping.

Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or is not what you ordered, you are entitled to a full refund including all delivery charges, or a replacement, at no cost to you. Please contact us within 14 days of delivery.

Your statutory rights

Nothing in this policy affects your statutory rights under Maltese and EU consumer law, including your right to withdraw from a distance purchase within 14 days. Where the statutory right of withdrawal applies, we will refund the original standard delivery cost as required by law.

How to request a refund

Contact us at customer-service@bookclub.com.mt with your order number and reason for return, and we’ll guide you through the process.